The Minister for Energy and Green Transition, John Jinapor, has issued a strong warning to the Electricity Company of Ghana (ECG), cautioning that persistent underperformance and poor customer service in some district offices could lead to a major organisational shake-up.
Speaking to journalists on Tuesday, April 14, Mr. Jinapor expressed concern over delays in responding to power outage complaints across parts of the country. He described the situation as unacceptable, stressing that while ECG has made notable efforts overall, some district offices are failing to meet expected standards particularly in their responsiveness to customers.
According to the Minister, he has directed the Managing Director of ECG to carry out an internal review of the affected districts. The review is expected to identify operational lapses and ensure swift corrective action is taken to improve service delivery.
Mr. Jinapor made it clear that continued failure to address these issues could result in significant changes within the organisation.
“There are some negative developments,” he noted. “In certain districts, the level of responsiveness is not encouraging. While I acknowledge the general work being done, I must be frank there are isolated cases that are worrying. As a minister, I am not satisfied, and I have instructed the Managing Director to take immediate action.”
He added that a restructuring of the company remains an option if improvements are not seen.
“If it becomes necessary to undertake a shake-up, we will not hesitate. But it is my hope that it does not get to that point,” he cautioned.
The Minister further urged ECG staff to take their responsibilities seriously, emphasizing the need for improved efficiency and accountability to ensure reliable electricity supply for consumers across the country
