GCB Bank PLC has reiterated its strong commitment to safeguarding customer funds and protecting the integrity of its banking systems following reports of an alleged ATM-related fraud case currently before the courts.
The Bank maintains a zero-tolerance stance on financial crime and says it has invested heavily in robust security infrastructure, including real-time transaction monitoring systems and strict internal controls across all its banking channels. These measures are designed to prevent, quickly detect, and respond to any suspicious activity.
GCB Bank also disclosed that it continues to work closely with state security agencies to investigate suspected fraud cases and ensure that offenders are prosecuted in accordance with the law. According to the Bank, this collaboration has been key in the early detection and escalation of attempted fraud incidents, helping to sustain public confidence in its security systems.
Commenting on the issue, Chief Risk Officer of GCB Bank, Theophilus Aryee, stressed that customer safety remains a top priority.
“The safety of our customers’ funds is non-negotiable. At GCB Bank, we continuously invest in our people, processes and technology to stay ahead of evolving risks. Our collaboration with security agencies has grown stronger, ensuring that perpetrators are frustrated, identified and dealt with in line with the law,” he said.
As part of its preventive efforts, GCB Bank is intensifying customer education on safe banking practices. Customers are being advised to protect their ATM cards and PINs, avoid seeking assistance from third parties at ATM points or banking halls, and immediately report lost cards or suspicious transactions.
The Bank encourages customers to use its official channels or contact the Customer Experience hotline on 0800 422 422 to report any concerns.
